Outsource Tenant Rent Statements and Letters
At Prolog Print Media we understand preparing and presenting rent statements, arrears letters and annual rent increase documents for residents can take up lots of internal resource and be an expensive process. That's why we developed our housing documents outsourcing service.
Taking a data file from your existing software system(s) we can print, and/or present online, dynamic personalised rent statements and letter communications to your tenants. Discreetly and securely our outsourcing service can help you:
- Remove staff involvement in statement production, allowing them to focus on other tasks: such as income collection.
- Manage resources better releasing mailings over different dates and improving content to reduce the volume of queries.
- Improve accuracy of production: with barcode technology to 100% verify mailings.
- Develop personalised content to improve tenant engagement and response rates: such as adding personalised Direct Debit mandates to improve income collection.
- Improve accountability with an audit trail that enables you to track statement despatch and handle queries with a fully indexed pdf of each statement run.
- Reduce postage costs by using Downstream Access (DSA) providers, seeking postage rebates and/or consolidating mailings.
- Be more inclusive, offering alternative format statements such as Braille or large format statements for visually impaired tenants
- Use each envelope more effectively, adding selective inserts to communicate more to tenants in less mailings.
- Offer multi-channel statements, giving tenants the choice of printed statements or to view their statements on a Verisign secure website.
To find out more about what we do take a look at the, Benefits of outsourcing,Implementation process, and Production and distribution pages on this website or for a no obligation conversation call 01246 543000 or email us here