Beyond selling printers Prolog Print Media’s aftercare team is only a phone call away when you need a helping hand.
We all know it happens, even if you buy the best printer, it runs like clockwork and then one day – usually when production is at a peak – it stops without warning. At Prolog Print Media sadly we don’t have a magic formula to stop these situations, but we can reduce the chances of them happening and get you moving again if they do.
We have a range of optional printer service agreements available for many different printer manufacturers. These agreements can include a preventative maintenance visit to keep your printer in tip top order, as well as covering labour and non-consumable spare parts should the worst happen. We can minimise downtime with cover starting from four hour on-site responses, RTB (return to bench) and loan machine options.
Access to a nationwide engineering force and first line telephone support for troubleshooting problems will also give you added peace of mind.
For more information on printer service agreements call 01246 543000 or contact us here