Questions?

Need answers to your document print outsourcing questions? Take a look at these frequently asked questions below.

Questions?

  • How would the print outsourcing process work on a day-to-day basis?
    If you have a data file containing the information which needs to be printed we ask for it to be supplied via secure FTP on a pre-agreed time and date. We then prepare the files and confirm volumes, distribution methods and provide document proofs. We then output the documents in print or present them online as required and report back to you to confirm completion.

    If we set up a remote printer option for your employees, through our Unity service, we will receive each document individually via the internet to our secure server. We then process and digitally print on pre-agreed stocks and distribute for delivery within two working days.
     
  • Is data security ensured?
    We request all data is sent using secure FTP which can protect and encrypt the information. While the data is with our factory we follow strict ISO27001 information security standards ensuring access to your information is tightly controlled with a full audit trail.
     
  • Do you offer Service Level Agreements (SLA)?
    Yes. We have SLAs for all our print outsourcing clients and tailor each SLA to your needs. At the start of a contract we would set up a detailed SLA including operational procedures and production delivery schedules so that all parties have a clear understanding of what is required.
     
  • What timescales do you work to for print outsourcing projects?
    We offer different production timescales to suit your print project from same day services to those planned in for months ahead. As an example a typical SLA for an outsource payroll printing service would be if data received by noon (working) day one it is despatched/mailed end of (working) day two. In all cases we agree with you at the start of a contract what timescales are required and ensure these form part of the SLA.
     
  • Can you accept data from more than one source?
    Yes, data can be supplied from multiple files, from different software systems and/or multiple locations. We can then use a unique identifier across the files supplied to combine or present information together in your final documents.
     
  • What mailing or distribution options are available?
    We utilise a number of different distribution options and will always explore which best meet the needs of your project. Our options include:

    > Couriers – ideal for documents that will be distributed internally: such as payslips or bank giro paying in books. We can pre-sort and despatch to single or multiple sites such as paypoints or branches.

    > Post out – using Royal Mail and/or our approved Downstream Access Provider to deliver documents directly to the doorsteps of your employees, customers and stakeholders

    > Online – allowing your customers and employees to access documents online through our secure Webcare service removing the need for paper or print.

    Given the volumes of documents we despatch we can also advise how to achieve the most cost effective distribution levels, helping you to take advantage of services such as Mailsort or offering a mix of paper and online presentation.
     
  • How would we generate duplicate or file copies of documents?
    For each project we generate a PDF image of your documents. These PDFs can be saved to a CD or memory stick for return to you for archiving. This data can be indexed and is suitable for generating duplicates. We can also upload copies of your documents to our dedicated print-care website. This website gives online access to copy documents. A demonstration of this is available on request.
     
  • Can you provide references?
    Yes. We have a number of clients who would be happy to receive your questions about Prolog Print Media and their experience with our print outsourcing services – details available on request.
     

Why not call us on 01246 543000 today for an informal chat about your print outsourcing needs or contact us here